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Privacy

Privacy policy

This privacy policy explains how Better Never Stops Limited handles personal data through the Digital Teams website at betterneverstops.co.uk.

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Built for trades, subcontractors, and property service businessesFocused on jobs, teams, paperwork, and operational controlDesigned to reduce admin, handoff gaps, and disconnected systems
1. Who we are

Data controller details

For this website, the data controller is Better Never Stops Limited.

Company: Better Never Stops Limited

Company number: 11922003

Email: hello@betterneverstops.co.uk

Phone: 01449 490 590

Registered office: 90 Stowmarket Road, Needham Market, Ipswich, IP6 8DX, United Kingdom

2. What this policy covers

How we use personal data on this website

This policy applies to personal data we collect through this website and through direct contact generated from it, such as email or phone enquiries.

  • Name and contact details if you email us or otherwise contact us.
  • Any business information you choose to include in your enquiry.
  • Technical information needed to deliver the website, such as standard server request data.
3. Why we use your data

Purposes and lawful bases

We only use personal data where we have a valid lawful basis under UK data protection law.

Responding to enquiries

We use enquiry information to answer messages, arrange conversations, and provide information about Digital Teams.

Lawful basis: legitimate interests and, where applicable, steps taken at your request before entering a contract.

Running and securing the website

We use limited technical data to host, deliver, and protect the site.

Lawful basis: legitimate interests in operating a secure website.

Record keeping

We may keep business enquiry records where needed to manage follow-up and demonstrate business communications.

Lawful basis: legitimate interests in running the business properly.

4. Where your data comes from

Sources of personal data

In most cases, we receive personal data directly from you.

  • When you email us.
  • When you phone us.
  • When you provide information during a follow-up conversation that started from this website.
5. Who we share data with

Limited sharing with service providers

We do not sell personal data. We only share it where needed to run the website or manage communications.

  • Website hosting and infrastructure providers, including Vercel, where needed to deliver the site.
  • Email, phone, or business communication providers where needed to manage enquiries.
  • Professional advisers or authorities where disclosure is required by law or reasonably necessary to protect legal rights.
6. International transfers

International data transfers

Some service providers may process data outside the UK. Where that happens, we expect appropriate safeguards to be in place, such as adequacy decisions or approved contractual protections.

7. Retention

How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purpose it was collected, including follow-up, record keeping, and legal or regulatory reasons.

  • General enquiry data is normally kept only as long as needed to deal with the enquiry and any follow-up.
  • Where discussions become a live business opportunity, information may be kept for longer where reasonably needed for commercial record keeping.
  • Technical website data is retained in line with hosting and security needs.
8. Cookies and analytics

Current website position

At the time of this policy, this website does not use a public booking form and is not set up with public-facing analytics or marketing tracking tools on the site itself.

If analytics, tracking, or embedded forms are added later, this policy will be updated and any necessary cookie or consent controls will be reviewed at that time.

9. Your rights

Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law.

  • The right to access your personal data.
  • The right to ask for inaccurate data to be corrected.
  • The right to ask for deletion in certain circumstances.
  • The right to object to or restrict certain processing.
  • The right to data portability where it applies.
  • The right to complain to the Information Commissioner’s Office (ICO).
10. Contact and complaints

How to contact us or the ICO

If you have a privacy question or want to exercise your rights, contact us first and we will try to help.

Email: hello@betterneverstops.co.uk

Phone: 01449 490 590

ICO website: www.ico.org.uk

11. Updates

Changes to this policy

We may update this policy from time to time. The latest version published on this page will apply.

Last updated: 29 March 2026